Warranty & Refund Policy

Blackview Store Australia — blackviewstore.com.au

Warranty

Warranty Coverage

All products purchased from blackviewstore.com.au include a 1-year manufacturer's warranty covering faults and factory defects arising from normal use, in addition to your rights under the Australian Consumer Law.

What Is Not Covered

The warranty does not cover damage caused by accident, misuse, or normal wear and tear. This includes, but is not limited to:

• Cracked, shattered, or scratched screens — screen damage from drops, impacts, or pressure is considered accidental damage and is not covered under warranty, regardless of the device's rugged or IP-rated construction.
• Liquid or moisture damage beyond the device's stated IP rating, or from exposure the rating does not cover (e.g. saltwater, pressurised water).
• Damage from drops, crushing, or impact.
• Unauthorised repairs, modifications, bootloader unlocking, or custom ROM/firmware installation.
• Cosmetic wear (scuffs, scratches, fading) that doesn't affect function.
• Batteries and consumables beyond their expected service life.
• Loss or theft of the product.
• Damage caused by third-party accessories or chargers not supplied by Blackview.

If a claimed fault is found on inspection to be accidental or misuse-related damage (such as a cracked screen), the warranty claim will be declined, and we'll let you know before any chargeable repair or return shipping goes ahead.

Making a Warranty Claim

Contact our support team at orders@blackviewstore.com.au with your order number and a description (and photos, where relevant) of the issue. We'll assess whether it's covered and provide return instructions.

Repair Process

Once we receive your device, our service team will assess the issue and aim to repair or replace covered faults within 2 business days of assessment.

Returns (Change of Mind)

We offer a 30-day return window from the date you receive your item.

To be eligible, the item must be unused, unopened, in its original packaging, and accompanied by proof of purchase. Change-of-mind returns are not available for items marked final sale, and return shipping is paid by the buyer.

To start a return, contact orders@blackviewstore.com.au first — items sent back without an approved return request will not be accepted. Approved returns should be sent to:

PO Box 82, Mortdale NSW 2223

Damages and Issues on Arrival

Please inspect your order as soon as it arrives. If an item is defective, damaged in transit, or not what you ordered, contact us immediately at orders@blackviewstore.com.au with photos so we can resolve it quickly — this is separate from the warranty and change-of-mind processes above.

Exchanges

The fastest way to get a different item is to return what you have; once that return is accepted, place a new order for the item you want.

Refunds

Once your return is received and inspected, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 10 business days (processing times may vary by bank). If more than 15 business days have passed since approval with no refund received, contact orders@blackviewstore.com.au.